Get in Touch With Us
This page tells you how to contact the Non Gamstop Casinos editorial team, what we can realistically help with, and what we cannot. We are an independent research and comparison publisher covering casinos not on GamStop for readers in Great Britain. We are not a casino, not a payment provider and not a regulator, so we cannot open accounts, release withdrawals, verify your identity or overturn a casino's decision. What we can do is explain how the terms work, point you to the right complaints route, and correct anything we have published that is wrong.
Email us and what to include
Email is the only channel we operate. Write to [email protected]. A real person reads every message and we aim to reply within two working days; during busy spells it can take longer.
The more context you give, the more useful our reply will be. Helpful details include:
- The casino brand you are asking about, and the page on summitimagery.co.uk where you read the claim.
- The exact bonus wording you were shown, including percentage, cap, free-spin count and wagering multiple.
- The dates involved, written as DD/MM/YYYY, and the currency you deposited in.
- For payment questions, the method used — debit card, bank transfer, e-wallet or cryptocurrency — and whether the account was held in GBP.
- Screenshots of terms or emails, if you have them. Never send passwords, full card numbers or copies of identity documents.
Why readers usually get in touch
Most messages fall into a handful of categories, and each has a different realistic outcome.
| Enquiry | What we can do | What we cannot do |
|---|---|---|
| Bonus terms unclear | Explain wagering requirements, game contribution, maximum bonus bets, expiry dates and cashout limits in plain English | Change a term, extend an expiry or claim a bonus on your behalf |
| Withdrawal delayed | Explain typical KYC and source-of-funds checks, and outline the casino's complaints procedure | Release funds, contact the operator as your representative or guarantee any outcome |
| Correction to our content | Re-check the claim against the operator's published terms and licence details, then amend or remove it | Promise a specific turnaround on complex checks |
| Commercial or partnership | Explain our disclosure policy and editorial separation | Sell a ranking position or a guaranteed rating |
| Gambling harm | Signpost GAMSTOP, GamCare and blocking software | Provide counselling, clinical or financial advice |
How we are funded, and what that does not buy
Some links on this site are commercial. If you open an account with an operator after following one, the publisher may earn a commission. That is how the research is paid for. It does not decide who appears, what order they appear in, or what we write about their weaknesses. Every listing carries at least one genuine limitation, and we will say plainly when a term is restrictive.
If you believe a page reads like an advert rather than an assessment, say so in your message and quote the sentence. That is a legitimate complaint and we treat it as one.
Questions about specific operators we cover
If your message concerns one of the brands on our non GamStop casino shortlist, it helps to name it. Three of the most frequently asked about are below, with the offer as advertised at the time of checking and the conditions that matter most. Advertised figures are the operator's own; treat them as marketing claims unless you have verified the current terms yourself.
Betmica
Betmica sits at the top of our list and generates the most reader email, largely because of the size of its headline promotion: 570% up to £5,700 plus 270 free spins. Readers usually write in for one of two reasons — either the multi-deposit structure was not what they expected, or the wagering requirement made the headline figure look very different in practice. A percentage that large is almost always spread across several deposits and paired with a high playthrough multiple, a maximum bonus bet per spin and a cap on what can be converted to cash. The limitation worth stating up front: the bigger the advertised number, the more conditions sit under it, and a bonus of this scale is poorly suited to anyone who wants to withdraw quickly.
Kikibet
Kikibet appears here because it advertises in pounds — 350% up to £5,555 and 300 free spins — which matters for British readers who would otherwise pay a conversion spread on every deposit and withdrawal. Questions we receive tend to be about whether GBP is genuinely supported end to end, or only at the display level. That is the right thing to check before depositing. The drawback: a 350% match still carries wagering, free spins are usually locked to named slots with their own expiry, and a generous cap means little if the per-bet limit while a bonus is active is low.
Betninja
Betninja takes a different approach, with a flatter £1,000 bonus and 100 free spins for new players. Readers often ask us whether a smaller offer is worse. Not necessarily — a lower cap with a reasonable multiple can be easier to clear than a headline figure you will never reach. The limitation is the mirror image of the others: if you deposit substantially, the ceiling arrives quickly and the value tails off, and the free-spin element is small compared with the packages above.
Other brands in our rankings — including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — advertise offers in euros, dollars or pounds depending on the operator. Several are euro-denominated, so a GBP conversion cost applies. We are happy to explain any of their published terms if you ask.
Money questions we can answer
Reading our reviews costs nothing. The cost of taking part sits entirely with the operator, and it is the area readers misjudge most often. If you email us about money, these are the points we will walk you through:
- Minimum deposits — set per operator and per method, and sometimes higher for the deposit that qualifies for a welcome offer than for an ordinary top-up.
- Paying in — debit cards and bank transfers are the most common routes for UK customers; some sites add e-wallets or cryptocurrency. PayPal availability at offshore sites should never be assumed. Credit cards are banned for gambling at operators licensed by the Gambling Commission; offshore sites are outside that rule, which is a reason for caution rather than convenience.
- Fees and conversion — a site quoting euros or dollars means your bank or card issuer applies a conversion charge in both directions. Over a deposit-and-withdraw cycle that can outweigh a modest bonus.
- Getting paid — withdrawal processing times vary from same-day to several working days, and are usually quoted as a pending period plus a banking period. Daily, weekly and monthly withdrawal limits are common, as are lower caps on winnings originating from a bonus.
- Checks before payout — KYC identity verification is standard, and source-of-funds requests are normal for larger amounts. Completing verification before your first withdrawal removes the most common cause of delay.
A worked example of how a bonus actually behaves: a £100 deposit with a 200% match gives £300 in bonus funds. At 40x wagering on the bonus, that is £12,000 of qualifying stakes. Slots typically contribute 100%, while roulette, blackjack and baccarat often contribute 10% or nothing at all, and a maximum bonus bet of around £5 caps how fast you can work through it. If a cashout limit applies, the amount you can withdraw may be a multiple of the deposit rather than the full balance.
What these sites offer, and where to ask about it
If your question is about the games rather than the money, tell us which category. The sites we cover generally run slots as the core — including progressive jackpots — alongside table games and live dealer rooms with human croupiers streamed in real time, covering blackjack, roulette and baccarat. Slot behaviour is governed by return to player (RTP) and volatility: RTP is a long-run theoretical percentage, not a prediction of your session, and high volatility means rarer but larger wins. Which software providers a casino carries determines the titles available; we will not list titles or counts we have not verified.
Several of these operators also run a sportsbook beside the casino, and that is a different product with different rules. Sports betting covers pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Free bets there usually require minimum qualifying odds — often around 1.50 in decimal terms — and stake is not normally returned with winnings, whereas casino bonuses are governed by wagering multiples. Where a shared wallet is used, casino bonus funds are frequently excluded from sports bets. If you are unclear which set of terms applies to your balance, that is a good question to send us. CoinPoker, by contrast, is poker-led, so its offer structure works differently again.
Regulation, eligibility and the limits of our help
You must be 18 or over to gamble. Casinos not on GamStop hold overseas licences — Curaçao is the most common — rather than a Gambling Commission licence, and GamStop self-exclusion does not reach them. That is the entire reason they are searchable, and it is also the risk. A Gambling Commission licence brings UK-specific protections: deposit-limit tools, advertising rules, the credit card ban and access to an approved alternative dispute resolution scheme. Overseas licensing does not carry equivalent UK consumer protection, and ownership structures can be opaque. Accepting British customers is not the same as being authorised to serve them.
Practically, that means a withdrawal dispute at an offshore site is resolved through the operator's own complaints procedure and then, if offered, its licensing authority — not through a UK route. We cannot escalate on your behalf and we will never tell you a site is completely safe or that a payout is assured. GamStop registration itself covers operators licensed in Great Britain; the exclusion periods available are six months, one year and five years.
If gambling has stopped being enjoyable
Tell us in your message and we will point you at the right resources rather than the rankings. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP lets you self-exclude from operators licensed in Great Britain. Blocking software installed on your phone and computer, combined with a gambling block from your bank, covers the gap that GAMSTOP does not reach. Deposit and loss limits, where a site offers them, are worth setting before you need them. Gambling is entertainment that costs money; it is not a way to earn or to solve a financial problem.
Before you write
A quick checklist that saves a round of emails:
- Check the operator's own terms page first — bonus wording changes without notice, and ours reflects the date we last verified it.
- Note the page and sentence on summitimagery.co.uk you are querying.
- Include dates and currency, and leave out anything sensitive.
- Say what outcome you are hoping for, so we can tell you straight away if it is outside what we can do.
Our editorial ratings are our own assessments based on published terms and licensing information, not customer review scores, and this page was last fact-checked on 26/09/2026 by Dylan Watkins. If you spot something we have got wrong, that message is the most useful one you can send us.